matt.moss@verso-creative.com

How To Improve the User Experience of Conversational Interfaces

How To Improve the User Experience of Conversational Interfaces

A conversational user interface (CUI) allows people to communicate with and control computers using commands based on human speech, voice or text entry, rather than the commands associated with traditional graphical user interfaces (GUI) such as buttons on a website or in an application. Examples include Siri and Alexa (voice assistants), chatbots (text interfaces) and …

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